Edeen Care
Legal information
Privacy policy
We only collect personal information for a clear reason, keep it appropriately secure and limit access to people who need it for their work.
Information we may collect
- Contact details and information included in an enquiry
- Care needs, preferences and relevant health information where a referral is made
- Job application and staff information
- Account, message and booking information used in our secure portals
How we use information
- Respond to enquiries and assess whether we can provide support
- Plan, deliver and review agreed care
- Recruit and manage workers
- Keep people safe, meet legal duties and respond to concerns
Sharing and retention
We share information only where there is a lawful reason, such as with authorised professionals involved in care, safeguarding bodies or where the law requires it. We keep information only for as long as the purpose and applicable requirements demand.
Your rights
Depending on the circumstances, you may ask to access, correct, restrict, erase or receive a copy of your information, or object to how it is used. Contact Edeen Care through the website to make a request or raise a privacy concern.
Talk through what support is needed
Start with a conversation or submit a detailed request through the client portal.